My passion and drive come from delivering customer value and driving continuous improvements.
After an extensive and fantastic journey in the packaging business with experiences from R&D and Technical Service in different management roles I am now since the begining of 2022 offering my Services via Meadow Road Consulting AB.

 

With many years of international management experience, I drive and develop organisations, processes, and businesses to deliver value in an ever-changing environment - always with the customers in focus. 

 

To give a practical example from my career, I have built a customer facing organisation based in 22 countries covering 58 countries who solved customer issues four times quicker despite that the total number of issues increased four times during a period of four years.

 

 

 

 

Moreover, we achieved claim settlement with customers three and a half times faster securing customer compensation in a timely manner, exceeding customer expectations. 

Services offered:

• Operational interim Management in Technical Services and Quality roles

• Change Management Services including Organizational Development, Blueprint preparations, KPI's and Deployment support.

• Work processes development including LDP (Lead Decide Participate) role model and deployment support.

• Technical Service and Support organisational and business development covering Maintenance recommendations, Capabilities and Spare Parts.

• Efficiency Improvement Projects, supporting customers to improve quality and efficiency
  
   

• Maturity mapping and assessment

• Improved Customer Issue Management
  - Turning a bad customer situation into a great experience creating loyalty